Field Accounts Associate - Customer Service

About Adidas

Adidas started in a washroom and conquered the world. And in between, they have scored big and sometimes struggled to reach their goals. Adidas did their best for the best. Looking ahead to the future, always remembering where they came from.

Your role

Adidas is seeking an Associate in their customer service team that will be responsible for delivering a best-in-class customer service experience to their wholesale field accounts.

Key Responsibilities:

• Management of Wholesale Field accounts.
• Creating and Uploading pre-orders and contracts in line with pre-order timelines.
• Perform required maintenance on pre-orders.
• Cleansing of contracts as per the Rules of Engagement.
• Processing of EDI orders and communicating with Customers on error resolution.
• Processing of contract call-offs in season within specified timelines for pre-orders and refills.
• Management of Order Book is an ongoing requirement.
• Communication and liaison with the sales team on a regular basis.
• Responding to incoming requests within specified time frames and handling customer inquiries in an efficient and professional manner.
• Providing product information, pricing queries, and processing orders into the system.
• Follow up on customer requests, issues, and complaints to resolution.
• Achievement of agreed department KPIs to drive superior service delivery.
• Developing a strong understanding of the Company’s product range.
• Contributing to the team’s continuous improvement initiatives and targets.
• All testing is required within SAP systems.

Salary & benefits

Roles in the Retail, Sales & Consumer Goods industry may earn an average of A$69,000 to A$75,000 (Source: Prosple Salary Guide)

Adidas is committed to rewarding its employees with compensation, benefit, and incentive programs that are competitive and aligned with our performance culture. The various variable compensation and benefits components Adidas offers to its employees include:

1. Bonus program
2. Long-Term Incentive
3. 401-K Retirement Plan
4. adidas Stock Purchase Plan
5. Read more

Career progression

Adidas offers a portfolio of leadership development programs for corporate office employees for all grades and levels:

• Executive Development Experience: Adidas is partnering with Harvard Business School in delivering a tailored learning experience for all of its senior manager population.
• Manager Development Experience (MDE) and Director Development Experience (DDE): To develop current and future leaders, they introduced the MDE as a flexible approach to developing the leadership skills and abilities of its lower management level employees. The program allows a customizable learning experience for our middle management level employees.

Work life balance

Adidas aims to harmonize the commercial interests of the company with the professional, private, and family needs of our employees. Their work-life integration initiatives and programs include the provision of flexible working times and places, people development and leadership competencies related to work-life integration, as well as specific family-oriented services. Read more.

Culture & vibe

Diversity, Equity, and Inclusion at Adidas mean championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best. Adidas embraces diverse backgrounds, experiences, and perspectives and seeks to create a workforce that reflects its consumers and communities. Read more.

Here's a glimpse of what it's like to work at Adidas:

About you

Knowledge, Skills & Abilities:

• A strong customer service focus.
• A high level of problem-solving ability.
• Highly developed organizational and time management skills.
• Superior attention to detail and accuracy.
• Excellent communication skills and a proven ability to develop long-lasting relationships with our internal and external partners.
• Ability to contribute to a team environment where performance is measured.
• Experience in working under pressure to meet deadlines and conflicting priorities.
• Strong Microsoft Office skills are essential and experience using SAP is desirable.
• A flexible and mature approach is imperative.

Requisite Education and Experience / Minimum Qualifications:

• University degree or equivalent.

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to Adidas.

Hiring Process: 

1. Press the "Apply" button and follow the instructions
2. You will be required to fill out the online applications forms, and attach a copy of your resume and cover letter which addresses all the above candidate requirements
3. Applications that do not attach a cover letter that addresses the job requirements specific to Adidas will not be considered.
4. Applications will only be accepted through the steps above
5. Please note that due to the high volume of applications Adidas receives, they will be unable to respond to all individual inquiries.