Amazon Australia & New Zealand
Graduate Operations Shift Manager (May 2025)
Sydney, Adelaide, Melbourne
Opportunity details
- Graduate Job or Program
- AUD 80,000 - 90,000 / Year
- 4 vacancies
- Apply by 30 Apr 2025
- Start date 4 May 2025 - 27 Jul 2025
At Amazon, we are always looking for highly passionate, driven, and customer-obsessed leaders who thrive in fast-paced environments and love tackling complex challenges. Amazon Logistics (AMZL) is revolutionizing the future of delivery, and we're seeking ambitious graduates to join our leadership team as Shift Managers. This role offers an unparalleled opportunity to kickstart your leadership career in one of the delivery stations.
What truly sets AMZL apart is our commitment to developing future leaders. As a Graduate Shift Manager, you will experience a unique blend of hands-on leadership and structured development programs. You will work alongside experienced Operations leaders who will mentor you through real-world challenges. Our comprehensive development pathway includes the Amazon Essentials Workshop where you will master our leadership principles and operational foundations, Leadership Essentials Workshop focusing on team management and decision-making skills, and AMZL Academy which provides hands-on operational training in logistics processes. These programs, combined with daily mentorship, will enhance your technical and managerial capabilities for a successful leadership career at Amazon. This role goes beyond traditional management as you will be given opportunity to lead projects and will be immersed in data-driven decision-making, process optimization, and the latest logistics technology in our delivery stations.
Your journey with us will be fast-paced and dynamic. Each day presents new opportunities to make an impact, from implementing efficiency improvements to developing your team members and contributing to the success of your delivery station. You will gain expertise in multiple areas including personnel and stakeholder management, operational excellence, safety leadership, and business analytics. Our culture of ownership means your ideas and initiatives can directly influence the future of AMZL network. We provide clear career progression paths within Amazon's vast network through continuous support, coaching and mentorship.
Key job responsibilities
- As a Graduate Shift Manager, you will:
- Lead and develop a team of associates, including performance management, coaching, and motivation.
- Ensure shift adherence to standard operating procedures and compliance requirements.
- Lead continuous improvement projects to enhance operational efficiency.
- Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
- Collaborate with cross-functional teams to drive innovation and best practices.
- Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
- Lead daily start-up meetings and communicate performance metrics to the team.
Please note: This role is based on day shift or night shift, with shift hours approximately from 11pm โ 9am, or 5:30am โ 3:30pm, or 1pm โ 11pm. You will be working shifts from Sunday to Wednesday, or Wednesday to Saturday. To be considered, you will need to be flexible in accommodating the above shifts.
Locations:
- Bella Vista (NSW)
- Eastern Creek (NSW)
- Melbourne Airport (VIC)
- Adelaide (SA)
A day in the life
You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, youโll ensure that all workflows run smoothly and that customer expectations are met.
About the team
Amazon Logistics (AMZL) handles โlast mileโ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customersโ delivery experience as smooth as possible while focusing on continuous improvement. There are two sides to what we do. Our โunder the roofโ (UTR) associates process millions of products for dispatch to our delivery teams. Meanwhile, our โon the roadโ (OTR) people ensure the safe and timely delivery of packages to our customers.
BASIC QUALIFICATIONS
- Completed a tertiary qualification in any discipline or degree within the past 24 months
- People Focused
- Solutions Oriented
- Relevant experience in performing data analysis
- Able to work independently
PREFERRED QUALIFICATIONS
- Some work experience - whether through placement years, internships or university
- Prior experience in a leadership role/ operational role/ logistical working environment (advantageous)
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
Hiring criteria
- No experience required
- Australian Citizen +more
- Business & Management +more
- Bachelor or higher
Reviews
Decommission severs around different data centres
As a Brand Specialist Intern, there are two components to the intern program: your designated intern project and the Amazon Vendor Services (AVS) task list. The intern program is designed for you to have ownership by working on a specific problem project whilst giving you a taste of what it's like to be a working Brand Specialist (ie. vendor management, instock management, etc.).
Engaging customers, trying to identify their problems and connect them with the village of Amazonians that have the expertise to solve those problems. This means calling customers, hosting meetings, preparing experts with customer information for those meetings and collating compelling narratives around a problem or solution from our 1000's of customer references. It also means connecting with the Amazon Partner Network - learning about our partners, their offerings and other opportunities or relationships with our customers.
About the employer
Amazon AU
4.3
> 100,000 employees
Technology
Amazon's mission is to be Earth's most customer-centric company. Our actions, goals, and inventions begin and end with the customer's top of mind.
Pros and cons of working at Amazon AU
Pros
I enjoy the ownership of my intern project the most at Amazon... There's a large component of fulfilment I receive whenever I find pain points and strategise ways to solve them.
Everyone is super friendly and genuinely interested in the work I was doing. Everyone is happy to help and provide valuable feedback, insight, or advice.
The decom team is a very supportive and easy-going environment. We have laughs and talk about anything, but when work needs to be done, we collectively lock in and get the work done.
The work hours are really flexible. There is no formal logging of hours, and working from home is also an option.
The office is located in Town Hall, so it's super convenient... The working spaces are close to huge windows and have lots of plants. There are games rooms with virtual reality headsets, Nintendo Switches, and more.
Cons
Since Amazon is a big global company, it does take some time for requested data to be received, especially when dealing with different international time zones.
AVS is incredibly results-oriented, which has resulted in some churn over recent periods as people have been unable to deliver results in a way that would allow them to pass their probation period.
The interview process was very intense with three rounds, making it difficult but rewarding.
Like most jobs, I'd like higher pay but cannot complain.
Due to the size of the company and global time zones, responses to urgent queries may be delayed.