Credit Service Officer null

About American Express

American Express is a globally integrated payments company, that provides customers with access to products, insights, and experiences that enrich lives and build business success. They continue to focus on digital innovation with a strong commitment to backing the customer experience through differentiated products and services.

Your role

As part of the team, you will be responsible for managing and servicing with excellence our Consumer & Small Business segments for Australia & New Zealand. You will be sharing AMEX's commitment to the service intent and its passion for customer service. This position is responsible for delivering extraordinary customer service whilst ensuring they adhere to their credit policies and minimise losses.

Responsibilities:

• Manage inbound and outbound calls from customers
• Liaising with internal business partners such as Account Development and Business Development teams
• Assessing credit risks and making lending decisions (i.e. increasing customer credit limits)

Training & development

American Express will provide you with a structured training program when you begin (including classroom and on-the-job training), and ongoing guidance to support you. 

Benefits

AMEX backs its colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes:

1. Comprehensive medical, dental, vision, life insurance, and disability benefits.
2. Free access to global on-site Healthy Living Wellness Centers
3. With competitive base salaries, incentives, and savings programs.
4. Read more.

Career progression

Growing great leaders is one of the things that sets American Express apart. They back their colleagues by providing innovative learning experiences that enable them to build new skills, reach their career goals and develop as leaders at all levels. 

Work life balance

AMEX backs its colleagues with the support they need to thrive, professionally and personally. That’s why they have Amex Flex, an AMEX enterprise working model that provides greater flexibility to colleagues while ensuring they preserve the important aspects of the unique in-person culture. Depending on the role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtual. 

Culture & vibe

American Express sees the diversity of people and experiences as fuel for the creativity and innovation they need to be and deliver its best, for its colleagues, customers, and the communities they serve. That’s why they're actively cultivating a diverse, equitable, and inclusive workplace where every voice is valued, teamwork is rewarded, and different points of view are celebrated.​ 

To know more about what it's like at American Express, watch this:

About you

Experience/skills that will help you succeed in this role:

• Display a passion for customer service
• Experience in a call-centre environment will be advantageous
• Highly motivated, target-driven, and enjoys teamwork and collaboration
• Strong interpersonal and communication skills
• Excellent negotiation, influencing, and resourceful skills
• Analytical and forward-thinking with problem-solving skills, and strong attention to detail
• Ability to maintain composure and control in a fast-paced and dynamic environment
• Time management skills

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to American Express.