Global Banking Operations Full Time Analyst (Rolling Intake)

About Bank of America

Bank of America, among the world's largest financial institutions, serves a diverse clientele with a full range of banking, investment, and risk management services. With approximately 56 million U.S. consumer and small business relationships, the company is a global leader in wealth management and corporate banking. Its broad offerings and extensive reach position Bank of America as a significant player in the global financial landscape.

To know more, watch this video:

Your role

Global Banking Operations (GBO) is responsible for the end-to-end implementation, servicing, and operations of all treasury, depository solutions and trade finance for business banking, commercial and corporate banking clients globally, and for treasury and trade finance operations in 12 countries in Asia Pacific. GBO consists of 2 teams:

• Operations
  • The Operations team is responsible for the combined operations functions for treasury, credit, and services for commercial and corporate banking clients globally. Key responsibilities include settlement and clearing transactions, processing of Payments, Credit and Trade transactions, and bookkeeping of loan assets and deposits.
• Fulfillment, Document Management & Service
  • Client Fulfillment team manages new client onboarding for Global Transaction Services a core business for Bank of America’s global franchise. Key responsibilities include project management, product set-up testing and client training.
  • Document Management Specialist walks the client through the documentation process, collection, review and account opening setup. The team is also responsible for coordinating with the KYC AML and Operation team on the backend system readiness.
  • Client Service team is responsible for supporting on-boarded clients in their day-to-day business needs, including transaction support, and general and technical query support. The team supports over 5.5 million enquiries annually in addition to proactive outreach to clients to improve the banking experience in 12 countries in Asia Pacific.

What you’ll do:

• Operations
  • Ensure all transactions are processed as quickly and accurately as possible, in accordance with the company’s internal policies and local regulations
  • Manage operational risk to maximize operational control effectiveness and profitability, while minimizing risk and Proactively identify, debate, address and escalate any deviations/issues on an immediate basis
  • Work closely with business partners on complex transactions by providing professional operational solutions to achieve client satisfaction
  • Drive change initiatives for process optimization and system enhancement, as well as technical and operations changes
  • Understand local regulatory environment and support various ad-hoc regulatory requirements and inspections
  • Ensure that the company delivers services and execution that meet market-leading standards
• Fulfillment, Document Management & Service
  • Engage in process improvement initiatives to enhance client experience
  • Proactively manage the day-to-day servicing enquiries of all assigned clients
  • Manage new and existing account opening onboarding
  • Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels
  • Provide consistent service and keep clients informed on status of all outstanding enquiries
  • Liaise with local/overseas bank’s Business Partner’s and Preferred Banking Partner’s at all levels
  • Analyze monthly client enquiry statistics to identify trends and recurring issues
  • Attend, prepare and drive internal/external client meetings and/or presentations
  • Market Transaction Services initiatives, successes and strengths to new/existing clients
  • Actively participate in client planning and RFP processes
  • Participate in assigned local and/or regional projects as required
  • Provide backup support to other Client Services Advisor and be a team player
  • Constantly look for avenues of improvement- people, process, controls, customer service and strategic cost management initiatives

Training, development & rotation

As a full-time analyst, you will begin your career at Bank of America with an extensive training program. The program is a combination of classroom instruction, e-learning modules, case studies, and presentations. Throughout the program, you will have ample opportunities to work closely with professionals and peers throughout the organization. This is a great opportunity to build a network of colleagues from across the company who will prove to be a tremendous resource to you throughout your career.

The Global Banking Operations Analyst Program is a 12-month rotational program designed to provide candidates with an opportunity to work with experienced operations and service professionals, which will help them prepare for a career in the company’s Global Business Operations division. You will be trained on the job on all the relevant tools, techniques and working practices as well as professional skills and team-working capabilities needed to succeed in the GBO Analyst Program.

Benefits

Bank of America is committed to supporting their teammates’ and families’ well-being by offering flexible and competitive benefits including:

• Life Event Services
• Industry-Leading Sabbatical Program
• Health, insurance and wellness benefits
• Parental leave
• Training for managers, plus a global expansion of training for global teammates
• Unlimited, confidential, free 24/7 phone access to specialists for counselling
• No-cost mindfulness apps
• Competitive compensation
• Financial benefits focused on driving better behaviours across life priorities and the financial spectrum
• Retirement benefits

Career progression

Bank of America prioritizes employee development and growth through leadership-supported programs and ongoing, meaningful performance reviews. The company promotes personalized skill development with access to diverse education options, allowing individuals to align with organizational culture and values while fulfilling objectives. Opportunities for growth at Bank of America are facilitated through leadership models, mentor programs, and inclusive support, empowering individuals to make informed career decisions and succeed at various levels within the organization.

Work-life balance

Bank of America prioritizes work-life balance by fostering personal connections among employees through clubs, networks, and various activities, contributing to a strong and inclusive workplace. The support for arts and cultural organizations grants employees premium access to museums and cultural events globally, promoting community engagement. Additionally, initiatives like Get Active! inspire employees to pursue a healthier lifestyle through team-based physical activity challenges, reinforcing a culture that values well-being and camaraderie.

Company culture

Bank of America is driven by a shared commitment to improving financial lives through meaningful connections. The company emphasises responsible growth, prioritizing its global workforce's well-being through diversity, inclusivity, and competitive benefits supporting physical, emotional, and financial health. They foster a collaborative environment and offer flexible work arrangements, providing career opportunities for individuals seeking personal and professional growth.

About you

What Bank of America is looking for:

• Final year Undergraduate/Master’s student with outstanding academic achievement
• Strong quantitative and analytical skills
• Effective verbal and written communication
• Being comfortable with change and adjust to changing demands and requirements
• Strong team player and client-focused
• Demonstrate energy and drive
• Ability to demonstrate initiative and creative thinking

Source

The following sources were used in researching this page:

• careers.bankofamerica.com/en-us/benefits/career-growth
• careers.bankofamerica.com/en-us/benefits/part-of-the-package
• about.bankofamerica.com/en/working-here/employee-benefits
• careers.bankofamerica.com/en-us/culture/shared-interests