2023 Personal Banking Consultant

About HSBC

HSBC is one of the world’s largest banking and financial services organizations. They serve around 46 million customers through their four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. HSBC's network covers 71 countries and territories, in Europe, Asia, the Middle East, Africa, North America, and Latin America.

Your role

HSBC is looking for progressive minds who are driven and forward-thinking, open to different ideas and cultures, connect with customers and colleagues, and work with courageous integrity every day.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, embedded flexible working culture, and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, and wellness programmes including discounted gym memberships.

This role is an excellent opportunity for you to make a difference and start your career with HSBC as a Personal Banking Consultant at our Collins Street Branch, VIC on a permanent full time basis.

Your main responsibilities will include:

• Provide a seamless end-to-end customer experience by advising them on appropriate products and services
• Be the brand ambassador for HSBC in our branch as you liaise directly with customers
• Introduce, promote and assist customers with digital banking solutions to meet customer needs
• Contribute to fulfilling customer’s needs by providing personal banking products and services with a customer-centric approach
• Manage customer feedback and enquiries effectively
• Participate in ongoing training and development plans

Training, development & rotations

HSBC gives its people the option to train, upskill and obtain qualifications in a way that’s right for them. They offer on-site HSBC University training in the UAE, Mexico, and the UK, online courses, and opportunities outside the classroom through volunteering. They are working to ensure everyone has the skills needed for the jobs of today and tomorrow. Read more.

Salary & benefits

Roles in Personal Banking Consultant earn an average of A$54,000 to A$80,000. (Source: Glassdoor)

As an HSBC employee in Australia, you’ll have access to:

• Tailored professional development opportunities
• Competitive pay
• Embedded flexible working culture
• Market-leading subsidized private health cover
• Enhanced parental pay and support when returning to work
• Subsidized banking products and services
• Wellness programs including discounted gym memberships

Career progression

You will be able to develop your own professional networks with clients and colleagues around the world. You may also have the opportunity to develop your skills and gain experience in another country through one of HSBC's international assignments, which typically range from three months to three years. Read more.

Work life balance

HSBC has adopted a hybrid working model that supports collaboration between physical and virtual workplaces and is focused on the mental health and well-being of its employees. Read more.

Culture & vibe

HSBC put diversity at the heart of its business and provides you with the opportunity to work in a collegiate, supportive and inclusive environment in which they seek to develop and promote people based on merit. They also provide their employees with tailored training and support to help them identify and follow their chosen career path, as well as access to a range of market-competitive benefits. Read more.

About you

To be successful in this role, you will need:

• A proven track record in customer excellence gained in banking, sales, hospitality or retail
• The desire to develop your financial expertise and grow your career
• Ability to understand and provide solutions to meet individual customer needs
• A passion for delivering first-class customer service and making a difference
• A proven ability to multitask and strong attention to detail
• The Higher School Certificate or equivalent certification

Preference will be given to candidates who hold Australian or New Zealand PR/Citizenship or working rights or who can show they currently have unrestricted work rights in Australia with no limitations.

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page, this will lead you to the job lists, choose the particular location you would like to apply to, and submit your application directly to HSBC Australia.