Customer Support Centre Co-worker

About IKEA Australia

IKEA was founded in Sweden in 1943. IKEA's business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes.

Your role

They are looking for customer-driven people to join their Customer Support team and apply their experience from a variety of customer service roles in their call centre environment.

As a Resolutions Co-worker, your responsibilities will include but not be limited to:

• Finding solutions to our customer issues, ensuring we achieve our first call resolution goal
• Answer all customer inquiries through our different communication channels within the set timeframes
• Investigating complex cases, liaising with IKEA service providers, and assessing quality & warrant-related issues.

Benefits

IKEA believes in people. All their co-workers bring their unique ideas and talent to work every day. They want to make sure every co-worker feels welcome and valued. Because when their co-workers grow, so does IKEA.

No matter where you are in the world, you’ll have a variety of benefits. Here are some of them:

• Tack! co-worker loyalty program: Tack! gives all eligible co-workers an extra contribution to their pension funds. Unit, position, or salary don’t matter – everyone receives the same amount.
• One IKEA - Bonus program: The One IKEA Bonus program is a bonus system for all Ingka Group co-workers, based on performance on our values of simplicity and togetherness, with everyone in the same unit working towards the same objectives.

Work-life balance

As leaders, IKEA Australia believes in their people, involves, and cares about their people. They want all co-workers to feel important, and your personal development makes them become better as well.

This is a unique role in that you will have a blend of working from home and at our Highpoint location. When working at home you will be part of the Remote Selling team (connected to our Customer Support Centre in Sydney). Shifts at our IKEA Plan and Order Point located at Highpoint Shopping Centre will be on the sales floor. 

See what it's like to be a co-worker at IKEA Australia:

Culture & vibe

At IKEA, they are strongly committed to providing a supportive work environment that values inclusion and diversity, where you can bring your whole self to work, and they encourage applications across all cultural backgrounds, genders, and abilities. They know that when you grow, IKEA grows too. That’s why they create the space for people to develop new skills and spark new ideas.

About you

Here are the qualities IKEA Australia is looking for: 

• Passionate about securing the best customer experience possible
• Curious with strong problem-solving skills to help create innovative solutions for our customers
• Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner
• A team player with a ‘Togetherness’ mindset but also be also to work independently and find solutions
• Able to remain calm and empathetic when faced with stressful situations
• Comfortable in using computers and IT systems or being open to learning and trying new things
• Available to work a mixture of shifts (7:45 am - 9:45 pm) which include, morning, afternoon, and late nights, as well as every second weekend
• You must be available for 4 weeks of full-time training (Monday to Friday).

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to IKEA Australia.