Customer Support Centre Co-worker

About IKEA Australia

IKEA was founded in Sweden in 1943. IKEA's business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. Their value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. 

Your role

This role gives you the opportunity to have a more flexible work environment with working from home an option for some shifts per fortnight. The remainder of your shifts would require you to work from our office at the IKEA Adelaide store. You will need to ensure that you have a fast and reliable wired internet connection to be considered for this role. And a safe and ergonomic workspace, free from disruption

As a Customer Support Centre Co-worker, your responsibilities will include but not be limited to:

• Provide qualitative customer support in all channels (phone, chat, mail etc.), to secure a great customer experience, thus building trust in the IKEA brand.
• Offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, in order to maximize customer satisfaction
• Make use of issue-resolution techniques in customer contact to contribute to smooth and positive interactions that drive customer retention.
• Investigating complex cases, liaising with IKEA service providers and assessing quality & warrant-related issues.

Benefits

Here are some of their benefits:

• Tack! co-worker loyalty program: Tack! gives all eligible co-workers an extra contribution to their pension funds. Unit, position or salary don’t matter – everyone receives the same amount.
• One IKEA - Bonus program: The One IKEA Bonus program is a bonus system for all Ingka Group co-workers, based on performance on our values of simplicity and togetherness, with everyone in the same unit working towards the same objectives.

Work-life balance

As leaders, IKEA Australia believes in their people, involves and cares about their people. They want all co-workers to feel important, and your personal development makes them become better as well.

See what it's like to be a co-worker at IKEA Australia:

Culture & vibe

At IKEA, they are strongly committed to providing a supportive work environment that values inclusion and diversity, where you can bring your whole self to work, and we encourage applications across all cultural backgrounds, genders and abilities.

About you

Do you have a passion for customer service and enjoy working in a fast-paced environment? They are looking for customer-driven people to join our Customer Support team and apply their experience from a variety of customer service roles in our call centre environment.

To succeed in this role you will need to be:

• Passionate about securing the best customer experience
• Curious with strong problem-solving skills to help create innovative solutions for our customers
• Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner
• A team player with a ‘Togetherness’ mindset but also be also to work independently and find solutions
• Able to remain calm and empathetic when faced with stressful situations
• Comfortable in using computers and IT systems or being open to learning and trying new things
• Available to work a mixture of shifts (8:45 am - 8:30 pm) which include, morning, afternoon and late nights, as well as every second weekend
• You must be available for 4 weeks of full-time training (9 am- 5 pm Monday and Friday).

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to IKEA Australia.