2023 Product Recovery & Quality Co-worker

About IKEA Australia

IKEA was founded in Sweden in 1943. IKEA's business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Their value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with their customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V.

Your role

The Product Recovery & Quality department is a vital link in the success of the business, by working to recover costs through repacking, building, and selling both damaged goods and customer returns. As the busy hub of every IKEA store, a fantastic opportunity awaits those seeking a deeper understanding of the commercial internal processes and their product range. Championing sustainability and product quality, this department will allow you to sink your teeth into some complex problem-solving.

As a Product Recovery & Quality Co-worker, your responsibilities will include, but are not limited to:

• Sorting and recovering IKEA products to give them a second chance
• Repacking IKEA products back into a saleable condition
• Building and taking apart furniture where needed
• Execute the Product Quality and compliance tasks in the store
• Actively selling IKEA products through the As-Is shop floor

Training, development & rotations

IKEA Australia has its own system of learning and trainings designed for a specific job position. You will get introduction training as a new co-worker where you will learn about how the company operates, the safety and security rules, customer friendly principles and their environmental approach. You will also get a mentor – a colleague who answers all your questions, shows you your department and introduces you to your colleagues. You will pass more trainings according to your training plan then. Read more.

Salary & benefits

Roles as a Product Recovery & Quality Co-worker may earn an average of A$47,000 to A$75,000 (Source: Glassdoor)

IKEA Australia believes in people. All their co-workers bring their unique ideas and talent to work every day. They want to make sure every co-worker feels welcome and valued. Because when their co-workers grow, so does IKEA.No matter where you are in the world, you’ll have a variety of benefits.

Here are some of them:

• Tack! co-worker loyalty program: Tack! gives all eligible co-workers an extra contribution to their pension funds. Unit, position or salary don’t matter – everyone receives the same amount.

• One IKEA - Bonus program: The One IKEA Bonus program is a bonus system for all Ingka Group co-workers, based on performance on their values of simplicity and togetherness, with everyone in the same unit working towards the same objectives.

Career progression

As leaders, IKEA Australia believes in their people, involves and cares about their people. They want all co-workers to feel important, and your personal development makes them become better as well.

See what it's like to be a co-worker at IKEA Australia:

Work-life balance

At IKEA Australia, their benefits are designed for the many. That means that all of their co-workers, both full-time and part-time, hourly and salaried, and their dependents are eligible for at least a portion of their comprehensive benefit package. Read more.

Culture & vibe

At IKEA Australia, you’re welcome no matter where you come from, what you believe, what you look like and who you like to snuggle up in front of the TV with. They don’t even care how you organise your kitchen cupboards. The company is interested in you simply because you’re you. Welcoming differences is not just good for you, it’s good for them too. They ’ve learned that diverse teams have more and better ideas and help them understand and support their customers better. They also help them grow as an organisation. After all, everyone has a different way of looking at the world. Read more.

About you

Do you enjoy working in a hands-on environment? To be in the running for IKEA Australia's next Product Recovery & Quality co-worker, they need you to have:

• A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently
• A passion for building furniture, their products, and their sustainability initiatives
• Experience with regular use of computers and IT systems
• Retail experience with a strong customer focus, ensuring they keep the customer in mind no matter what they do
• Ability to prioritise tasks in a fast-paced environment and ability and be able to think outside of the box
• A safe mindset, and being comfortable with physical work and manual handling including repetitive heavy lifting
• Availability to work a rotating roster with a mixture of mornings, evenings (7 AM-9:30 PM) and 3 out of 4 weekends

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to IKEA Australia.