Contact Centre Sales Co-worker

About IKEA

The IKEA Brand unites thousands of co-workers and hundreds of companies with different owners around the world. To meet the needs of its customers, they have a unique business model and value chain. It includes product development, design, supply, manufacture, and sales. And of course, it starts and ends with its customers.

Your role

As Customer Support Centre Selling Co-worker, your responsibilities will include, but are not limited to:

• Support in driving the remote selling of IKEA customers including generating leads, planning, and purchasing.
• Focus on your understanding of customers' needs and suggest home furnishing solutions that will solve their challenges, including proposing add-on products, working with cross-selling, and upselling.
• Use your specialist knowledge of the product range and IKEA services, to educate co-workers in order to secure a high level of knowledge about the features and benefits of IKEA's products and available services.
• Understand and take responsibility for your contribution to achieving the goals and action plan for your area of responsibility.

Benefits

They offer many benefits at IKEA other than just having the opportunity to work for a global company. Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including the above award rates, penalty rates (including Sundays and public holidays), 5 weeks of annual leave, plus leave loading, and co-worker discount. Read more.

Career progression

Your personal growth fuels your IKEA opportunities. Along the way, you’ll get the support you need to develop personally and professionally so you can create your own unique IKEA journey in whatever direction you choose to go. So, you can grow in your current role, take on new responsibilities, or move into different functions right where you are. Read more.

Culture & vibe

You know that it means having an equal say, regardless of not only your background, age, or gender, but also your perspective, talents, experience or your role. You can be you – and so can your colleagues. Treating each other as equals is simply part of how IKEA behaves in big and little ways every day. You’re encouraged to feel free to ask your manager for a chat anytime. Read more.

To know more, watch this video: 

About you

Here’s what IKEA is looking for in this role:

With a passion for home furnishings, you are energized by sales growth and being part of a successful team. You are friendly and personable and are able to easily build rapport with others across different mediums. With an eye for detail and design, you connect strongly to people’s life at home and have a genuine interest in both their dreams and frustrations. You are motivated by finding the best possible solutions to IKEA customers' home furnishing needs and are always striving to ensure they have the best possible shopping experience. Together with excellent communication skills, you have a good understanding of IKEA's omnichannel environment.

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to IKEA.