Customer Service Sales Representative

About IKEA Australia

IKEA was founded in Sweden in 1943. IKEA's business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Their value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V.

Your role

The Remote Selling Team compliments the Customer Support Centre by ensuring our customer’s remote shopping experience is like no other. Utilising their extensive knowledge of the IKEA product range to provide customers with a complete home furnishing solution.

As Remote Customer Meeting Point Selling Co-worker, your responsibilities will include, but not limited to:

• Share your passion for IKEA by generating new customer leads both remotely and in store.
• Have a solution focus for customer needs and home furnishing design that will solve their challenges, including proposing add-on products, working with cross-selling and upselling.
• Be a positive and engaging co-worker, share your specialist knowledge and flare for design with your fellow co-workers.
• Give and take responsibility for your contribution by understanding our goals to succeed.
• Understand and take responsibility for your contribution in achieving the goals and action plan for your area of responsibility.
• You will have the uniqueness of being part of both the Remote Selling team, while working from home and, in person, with the Plan and Order Point team at Highpoint.

Benefits

IKEA believes in people. All their co-workers bring their unique ideas and talent to work every day. They want to make sure every co-worker feels welcome and valued. Because when their co-workers grow, so does IKEA.

No matter where you are in the world, you’ll have a variety of benefits. Here are some of them:

• Tack! co-worker loyalty program: Tack! gives all eligible co-workers an extra contribution to their pension funds. Unit, position or salary don’t matter – everyone receives the same amount.
• One IKEA - Bonus program: The One IKEA Bonus program is a bonus system for all Ingka Group co-workers, based on performance on our values of simplicity and togetherness, with everyone in the same unit working towards the same objectives.

Work-life balance

As leaders, IKEA Australia believes in their people, involves and cares about their people. They want all co-workers to feel important, and your personal development makes them become better as well.

This is a unique role in that you will have a blend of working from home and at our Highpoint location. When working at home you will be part of the Remote Selling team (connected to our Customer Support Centre in Sydney). Shifts at our IKEA Plan and Order Point located at Highpoint Shopping Centre will be on the sales floor. 

See what it's like to be a co-worker at IKEA Australia:

Culture & vibe

At IKEA, they are strongly committed to providing a supportive work environment that values inclusion and diversity, where you can bring your whole self to work, and we encourage applications across all cultural backgrounds, genders and abilities.

They know that when you grow, IKEA grows too. That’s why they create the space for people to develop new skills and spark new ideas. One way they encourage development is through Talent Focus Week, an annual, company-wide programme with sessions and workshops focused on professional growth to which all co-workers are invited.

Your destination, your path and how you get there is yours to decide.

About you

Here are the qualities IKEA Australia is looking for: 

• With a passion for home furnishings, you are energized by sales growth and being part of a successful team.
• You are friendly and personable and are able to easily build rapport with others across different mediums.
• With an eye for detail and design, you connect strongly to people’s life at home and have a genuine interest in both their dreams and frustrations.
• You are motivated by finding the best possible solutions to our customer's home furnishing needs and are always striving to ensure they have the best possible shopping experience.
• Together with excellent communication skills, you have a good understanding of our omnichannel environment.

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to IKEA Australia.