CPS Contact Center Intern null

Operational Excellence

• Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness
• Provides advice to HR-related matters covering all bases of HR support resolutions
• Triages transactions to Tier 2 accurately and timely
• Escalates and seeks support on complex HR inquiries and issues to risk manage potential escalations
• Coordinates with local people services and other workstreams to provide employee experience Engagement and Recognition

Engagement and Recognition

• Identifies potential improvements in the Chatbot flows
• Takes part in updating the knowledge base real-time
• Actively participates in calls, stand-ups and learning sessions to
• strengthen service knowledge 
• Proactively takes part in delivering good client working relationships Orange Behavior

Orange Behavior

• You take it on and make it happen
  - Meets deadlines and deliver employee experience
• You help others to be successful
   - Takes part in executing projects in Contact Center
• You are always a step ahead
  -Develops 1-2 skills to become future-ready (ie. ownership and accountability, problem solving skills, etc)

Risk

Actively raises risk concerns and reports near-misses or valid data breaches on a timely manner

Skills / Competencies to be developed after the Internship Program

• Customer Service Skills
• Communication Skills
• Problem Solving and Thought-process
• Service Mentality
• Stakeholder Management
• Ownership and Accountability
• Resiliency