Graduate Claims Associate

Job Description

MLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. 

Are you a recent graduate with an Allied Health or similar qualification? This exciting role in life insurance is for you!

As a Claims Associate, you will be working collaboratively with a multidisciplinary team of professionals to support our customers at their most vulnerable times. The team support each policyholder and member through the claims process and recovery pathway to return to health or best of life with integrity, fairness and compassion. They strive to make the right decisions and support ethical and fair outcomes.

We are looking for recent grads who are looking to kick start their career in the life insurance industry. Upon commencing you will start with a group of new workmates where your first few months will be spent in training learning more about our products, processes and systems. Working within our Hybrid model, you will then move into your new team where you’ll be supported by your Lead and SMEs in the business as you begin to pick up a portfolio of claims.

Your responsibilities include but are not limited to:

• Managing claims from initial assessment through to claim closure;
• Working with individual & team SLAs ensuring our customers get the support they need during their time of need;
• Collaborating with our Consultants and Quality Assessors to improve the outcomes for our customers;
• Ensuring every interaction is conducted with empathy and respect;
• Contributing to system and process improvements; and
• Maintaining our risk and compliance measures.

About You:

• 1-2 years experience working in a customer service environment;
• Allied Health qualification and/or occupational rehabilitation experience or relevant tertiary qualifications;
• Some experience in the Allied Health & Rehabilitation Sectors (desirable);
• Ability to establish rapport and build meaningful relationships;
• Experience in working in a highly collaborative environment; and
• Resilient and outcomes focussed.

Our Purpose

MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose: ‘A Promise for Life’. We reassure almost 1.2 million Australians that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.

Our purpose is supported by Our Values of Do What’s Right, Deliver Together, Making it Simple, Owning it and Aim High. It’s how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are. 

Our Strategy

Our strategy puts our customers at the centre of our ambition to be Australia’s leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all of us to be at our best every day, we offer a flexible, hybrid work environment centred on development, wellbeing, recognition and contribution. 

With more than 1500 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion are core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.

Why Choose Us?

At MLC Life Insurance, you will have the opportunity to:

• work with a WGEA cited Employer of Choice for Gender Equality
• enjoy flexible, hybrid work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
• embrace a culture of customer-centricity and an ambition to be Australia’s leading, most trusted Life Insurer
• access to a range of benefits including competitive salary, lifestyle leave, two days of volunteer leave every year, recognition of service milestones; and
• wellness and lifestyle offerings including access to Uprise – our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.