Nous Group
Client Success Intern (Start ASAP)
Melbourne
Opportunity expired
Opportunity details
- Internship, Clerkship or Placement
- 1 vacancy
- AUD 32 - 38 / Hour
- Hourly rate TBD based on skills & experience.
- Apply by 18 Oct 2024
- Start date ASAP
This is an outstanding opportunity to work in a fast-growing, education technology business, alongside a passionate team building a better way to support student feedback and learning.
NousCubane is seeking a passionate, driven and committed Client Success Intern to deliver outstanding support to their tertiary education client base. Working closely with the Head of Client Success, you will support the implementation of the Ziplet student check-in platform, providing educators with an easy digital solution to enhance student engagement and learning.
About NousCubane
NousCubane is a world-leading provider of data-led solutions, specialising in the education sector. We are a medium-sized business with over 60 people across offices in Australia, London, and Toronto. We work with some of the most prestigious universities in the world as members of our collaborative benchmarking and insights program, UniForum. The new analytics platform will extend the insights already available through our growing portfolio of data solutions and deliver market intelligence and powerful strategic analytics for use by our clients.
NousCubane is part of Nous Group, an international management consultancy with more than 750 people working in Australia, New Zealand, the UK, Ireland, and Canada. Nous is regularly acknowledged as a great place to work as part of competitive workplace reviews. In 2023 Nous was again named one of Australia’s Best Workplaces by Great Place to Work and was recognized as one of LinkedIn’s best places to grow a career, as a LinkedIn Top Company (Australia), previously named Best Management Consulting Firm by the Australian Financial Review.
In this role, you will
- Work closely with the Client Success team, working with Ziplet’s clients from day one
- Coordinate reporting and analytics to shape stakeholder engagement
- Help shape stakeholder presentations and identify relevant insights
- Support all initiatives designed to increase product adoption including:
- Coordinating the engagement with academic leaders
- Supporting the development and distribution of training and support communications.
- Be at the forefront of support requests and requirements including:
- Responding to requests for support via all channels (e.g. Zendesk)
- Collaborate with the Client Success team to lead the development and maintenance of digital support resources.
- Support product development through customer insights, feedback and needs.
A bit about you:
- Enthusiastic, curious, and eager to learn, with a knack for problem-solving.
- Intelligent and academically accomplished.
- Skilled in quantitative analysis, including the use of spreadsheets.
- Highly organised with excellent attention to detail.
- Demonstrated ability to work autonomously, using initiative to draw on the expertise of those around you.
- Excellent oral and written communication skills.
- Previous experience working in a customer-facing role advantageous
- Previous experience documenting professional processes or policies is highly regarded.
The role would be ideal for a candidate who is a current student or recent university graduate looking to gain professional experience in a fast-paced, dynamic work environment.
Finally, some important details...
NousCubane is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We encourage applications from people of all backgrounds, including Aboriginal, Torres Strait Islander, and First Nations people.
If you are interested in working on complex problems and want to be part of a dynamic team that puts people at the centre of everything, then we'd love to hear from you! Please click apply below.
We would love to know why you are interested in an opportunity at NousCubane and would love to read this in your application.
Hiring criteria
- No experience required
- Australian Citizen +more
- Business & Management +more
- Bachelor or higher
Reviews
My daily responsibilities at Nous Group encompass researching industry trends, composing analytical reports, facilitating workshops, and collaborating closely with clients and colleagues to devise effective solutions. I continuously engage in critical thinking and creative problem-solving to address complex client challenges. My focus remains on delivering clear, data-driven insights and actionable strategies to drive organisational performance and outcomes.
As a graduate consultant I am supporting with research and analysis, as well as creating reports, slide decks etc.
They can be quite varied. I have done a lot of data analytics work at Nous, so my day could easily include modelling in R. A lot of other tasks that Nousers typically do is desktop research, where you will research a topic and collate the information into a coherent narrative.
About the employer
Nous Group
4.3
500 - 1,000 employees
Consulting
As part of the Nous team, you’ll have the opportunity to think big, elevate your ambitions and partner with leading experts and organisations.
Pros and cons of working at Nous Group
Pros
The workplace culture is warm and welcoming. They cultivate an environment that encourages knowledge sharing and high (but supported) performance.
The work we get to do is intellectually stimulating, meaningful, and impactful.
There is a (fairly) flat organisational structure, and you have a lot of opportunities to interact with principals - within projects, the team structure is well-balanced with senior and junior consultants and project directors are very hands-on.
They are invested in my personal development as a consultant and regularly provide feedback (positive and constructive) to help me grow.
Nous Group has delivered over $7 million in subsidised consulting through our Community Partnerships Scheme; our Stretch Reconciliation Action Plan directs our collective efforts towards enhancing the self-determination and future of First Nations Australians; Operationally, they uphold sustainability through eco-conscious travel and procurement practices, waste reduction, emissions targets, and compensating for residual emissions.
Cons
The workload changes: sometimes it's really busy, and sometimes very quiet, but that's part of the job!
My company is flexible. Sometimes there are longer days (until 7 pm for example) but the self-managed approach means it's up to each employee how they use their work hours (within reason of course).
The starting salary and super for a graduate is about standard compared to other companies. Depending on company performance and the specific contract you signed, you can receive a bonus at the end of the financial year.
The training was good but was predominantly online and I think would have benefitted greatly from being in person. In terms of on-the-job training, it's fantastic. Our intranet and IP are great and there is so much to learn.
The hardest part of working at Nous is the hours - they aren't too bad, but sometimes you will have to flex up on some nights to complete a deadline.