Customer Satisfaction Transformation Intern null

Who are we?

At Pratt Whitney, we believe that powered flight has and will continue to transform the world. That’s why we work with the heart of an explorer and the grit of a perfectionist to design, build and service the world’s most advanced aircraft engines. We do this across a diverse portfolio that includes commercial engines, military engines, business aviation, general aviation, regional aviation and helicopter aviation, transforming possibilities into realities for our customers. That’s how we approach our work at Pratt Whitney, and that’s why we’re inspired to do better.

If you are currently studying for your bachelor’s degree, we can help you unlock your potential, enhance your skills, and make the impossible a reality. If you are currently enrolled in a Canadian university, now is the time to embark on a career path that can have an impact and foster innovation for generations to come.

At Pratt Whitney, the difference you make is visible every day. Just look up. Are you ready to go the extra mile?

Our expectations:

The Customer Satisfaction Transformation Intern is responsible for supporting the transformation objectives of the frontline customer service organization.

In addition, the mandate will also include the creation of a CSAT Partner role;

• This role should be established within each engine program and other aftermarket organizations to create a close partnership with specific individuals to deliver the customer satisfaction initiatives provided by the Senior Customer Satisfaction Manager.
• If you are a professional who can work collaboratively and creatively, and have a deep understanding of the discipline and role, we invite you to apply.
• If you are a professional capable of working fairly autonomously and have a desire to deepen your knowledge of data management, we invite you to apply.

What your daily work will look like:

• Collaborate with other departments to support change management activities related to frontline processes and procedures.
• Building Presentations and Dashboards
• Foster close collaboration with teams around the world
• Working on multiple projects at once

What you need to succeed:

The essentials :

• Be eligible to work in Canada.
• Be enrolled in a Canadian university for the entire duration of your internship.

Advantages:

• Organizational skills and ability to prioritize tasks
• Project management skills
• Dynamic and curious
• General understanding of data analysis
• Basic knowledge of SAP

Work environment

What is my role type: On-site (8am to 5pm)

This position is part of a French-speaking work environment, however it requires a functional knowledge of English to read and understand specialized instructions, plans, drawings and technical terms that may come from international organizations, as well as to write and sometimes communicate in English with international clients, suppliers or colleagues.