Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.
It is a platform tailored for the region, providing customers with an easy, secure, and fast online shopping experience through strong payment and logistical support. Shopee believes online shopping should be accessible, easy, and enjoyable. This is the vision Shopee aspires to deliver on the platform, every single day.
It aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.
The Shopee team is rapidly expanding across the region and is constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.
Your role
The Operation team at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud. Browse the Operations team openings to see how you can make an impact with Shopee.
Responsibilities
Assist local merchant acquisition and onboard service point partners
Assist to produce training materials and provide guidance to service point partners on the features of the Shopee Xpress application
Maintain and update service point information and settings within the system
Maintain operation standards and provide feedback to service point partners
Serve as an intermediary between service point partners and the internal operations team to enhance operation standards and achieve overall business objectives
Consolidate monthly billings and updating of trackers.
Training, development & rotations
Shopee provides opportunities for students and professionals to thrive in a dynamic and collaborative environment. As an intern or fresh graduate, you will have the support you need and be given the responsibility to make an impact on the growing business. Develop skills and get hands-on experience working with some of the best minds in Shopee!
Shopee is committed to nurturing talent by encouraging students to gain real-world experience through internships at Shopee. The interns are primed to work on high-impact projects across its offices worldwide and are allowed to explore their professional interests with the guidance of the Shopee teams.
Compensation & benefits
Financial & Retirement
Competitive Pay
Central Provident Fund
Relocation
Family and Parenting
Annual Leave
Compassionate Leave
Marriage Leave
Child–care Leave
Insurance, Health & Wellness
Health Screening
Sick Leave
Medical Leave
Hospitalization Leave
Surgical Insurance
Hospitalisation Insurance
Major Medical Insurance
Perks
Flexible work arrangement
Professional Support
Team Building
Professional Development
Training and Education
Career progression
Shopee Academy takes pride in close partnership with all leaders, teams, and individuals in Shopee to co-create learning solutions that work for them. It aims to become better versions of themselves.
The comprehensive learning initiatives include General, Functional, and Leadership training to cater to different groups of employees.
General
A range of programs and training that focuses on developing essential skills (e.g., stakeholder management, communication, or creative and innovative thinking) for personal and professional effectiveness.
Functional
A suite of tech and functional initiatives to broaden and deepen their knowledge and skills in their roles and functions.
Leadership
A series of leadership training, engagement and networking events, coaching and mentoring as well as deep dive sessions for the leaders across the region.
Work life balance
Shopee values its employees and strives to provide the best for them. It constantly provides opportunities for employees to develop and upskill themselves. It also provides a vibrant working environment to promote a fun and collaborative work culture in Shopee!
Connectivity
The vast spatial network patterns are in line with the theme of connectivity as Shopee helps to connect millions of buyers and sellers across the platform.
Collaboration
All employees work together in a shared open-concept space which encourages cross-department discussions and collaboration.
Community
It brings employees together with a fresh, fun, and vibrant environment where employees can be comfortable and feel at home.
Company culture
Shopee endorses some cultures such as:
Clients are always correct
Surpassing client expectations and going above and beyond
Be flexible and make plans in advance.
Accept unforeseen adjustments and go on.
Self-motivated and able to push oneself without assistance
Always seem to have an eagerness to complete tasks.
Be dependable and adhere to your commitments.
Maintain high standards; avoid taking shortcuts even when no one is looking; behave like an entrepreneur; proactively look for ways to improve its organization
It remains modest.
considers itself to be the underdog at all times and tries to learn from the industry and rivals
Recognize that it is imperfect and never will be
Prioritize hard work, then rejoice and have fun.
About you
Shopee looks for the following requirements in you:
Willingness to travel around Singapore to speak to merchants and retailers
Outgoing and possesses the confidence to approach potential partners
Detail-oriented with strong interpersonal skills
Independent worker and fast learner with a high level of initiative
Good verbal and written communication skills
Ability to multi-task and work well in a dynamic environment
Enthusiastic team player with a positive work attitude
Proficient in Google and Microsoft Office products such as Excel and Powerpoint
Please state your availability clearly (start date and end date)
Full-time interns preferred (3-6 months)
Students who can commit part-time, minimally 3 working days a week, are also welcome to apply
How to apply
Shopee hiring process :
Apply for the position on the employer's site by clicking the Apply on employer site button below.
Phone interview with the recruiter
Online test or assignment (if applicable)
Face-to-face interviews with the hiring managers.
The good news about your job offer.
Work rights
The opportunity is available to applicants in any of the following categories.