Return and Refund, Regional Operations Operations Business Analyst Spring & Summer Intern null

About Shopee

Shopee is one of the largest e-commerce platforms in Singapore and across Southeast Asia. It's known for its user-friendly interface, diverse range of products, and frequent promotional campaigns. Shopee Singapore offers a wide array of items, including electronics, fashion, beauty products, home essentials, and more.

Your role

• Draw insights from data sets and apply data-driven methods to solve returns/refunds operational challenges.
• Define project goals and strategy to achieve an ideal returns/refunds experience.
• Collaborate with local stakeholders to refine policies and introduce initiatives to improve the returns/refunds experience.
• Manage key cost drivers while negotiating the competing needs of the buyer versus seller experience.

Training & development

Shopee Academy takes pride in close partnership with all leaders, teams, and individuals in Shopee to co-create learning solutions that work for them. Their comprehensive learning initiatives include General, Functional, and Leadership training to cater to different groups of employees. A range of programs and training that focuses on developing essential skills (e.g., stakeholder management, communication, or creative and innovative thinking) for personal and professional effectiveness.

Benefits

Shopee values its employees and strives to provide the best for them. 

• Learning and development.
• Vibrant & collaborative office environment.
• Employee engagement events.
• Flexible Work Arrangements:

Career progression

Shopee is currently hiring interns with a strong aptitude for Talent Acquisition. Through this internship, you will play an active role in sourcing and placing some of the most highly sought-after talents. You will be exposed to numerous areas of campus recruitment, including talent mapping, employer branding, and full-cycle recruitment. 

Work-life balance

Shopee offers flexible working hours or remote work options to allow employees to manage their schedules effectively. They generally emphasize work-life balance for their employees to promote a healthy work culture. 

Company culture

All employees work together in a shared open-concept space which encourages cross-department discussions and collaboration. They bring employees together with a fresh, fun, and vibrant environment where employees can be comfortable and feel at home.

About you

To apply for this role, you must be:

• Ability to apply analytical thinking to business problems.
• Strong interest in working with large data sets and problem-solving.
• Experience/proficiency in SQL and/or Python is a plus.
• Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them.
• Strong desire to work on and take ownership of product-related projects to drive platform improvements, and enhance end-user experience.
• Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner.

Sources

The following sources were used in researching this page:

• careers.shopee.sg/about/student
• youtube.com/shopee