Customer Service Associate (Start ASAP)

Manage AR Collections, ensuring timely payments and maintaining client relationships at Sutherland.

Your Role

Key responsibilities include:

• Understanding the Accounts Receivables process.
• Following up with customers via emails and phone calls for timely payment collection.
• Maintaining detailed updates on accounts receivable records.
• Collaborating with Billing, Finance, Legal, Tax, and Customer Service to resolve disputes.
• Monitoring high-risk accounts and escalating challenges to management.
• Improving the customer experience and accounts receivable process.
• Meeting monthly productivity goals.
• Reconciling complex accounts with attention to detail.
• Preparing daily aging reports and strategizing the portfolio.
• Working with stakeholders for better resolution and providing visibility to leadership.

About You

Candidates should have:

• A Bachelor's degree, preferably in Finance & Accounting.
• 0-7 years of experience in AR Collections.
• Very good communication skills.
• Experience in International Voice or International Collections is a plus.
• Willingness to relocate to Chennai and work UK shifts.

Benefits

Sutherland offers competitive compensation, health insurance, and opportunities for career growth.

Training & Development

Sutherland provides professional development programs and mentorship opportunities.

Career Progression

Opportunities for advancement within the company based on performance and experience.

How to Apply

Click the "Apply on Employer Site" button on this page and submit your application.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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