Customer Support Intern (Start ASAP)

Your role

The Customer Support Intern will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services. The Customer Support Intern will troubleshoot and coordinate with various internal departments to resolve problems.

Responsibilities:

• Interact with customers by phone, e-mail, or online chat concerning various care issues.
• Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting relevant customer care performance metrics.
• Capturing and applying customer feedback.

Benefits

As an intern at Testbook, you'll enjoy:

• Cool Environment- Enjoy a relaxed, fun work environment with passionate colleagues who make hanging out at work enjoyable and exciting.
• Flexible Working Hours- Enjoy flexible hours focused on results, not clocking in. They prioritize productivity over tracking time.
• Great Team to Work with- Work with brilliant minds from top institutes where learning and collaboration are both enjoyable.
• Exciting And Challenging Work- Explore challenging and exciting careers where your ideas and skills are valued. Your contributions are respected, recognized, and rewarded.
• Attractive Salaries- They offer highly competitive salaries to reward your hard work and ensure you’re well-compensated.
• Work Life Balance- Testbook is known for its vibrant culture, where hard work is balanced with equally impressive after-hours celebrations.

Training and development

Testbook provides a range of training programs to support employees' professional development and growth. Training areas include product knowledge, soft skills, time management and productivity, customer service, and sales and marketing. Additionally, the company offers leadership development programs to identify and cultivate future leaders within the organization.

Career progression

At Testbook, collaboration is key to their progress. The team shares a collective passion for revolutionizing learning, with each member bringing distinct skills and talents that create a dynamic and innovative environment. This spirit of collaboration underpins their success and provides numerous opportunities for personal career growth. At Testbook, you'll experience professional development and advance in tandem with the company's growth.

To know more, watch this video:

Sources

The following source is used in researching this page:

• testbook.com/careers
• youtube.com